Shipping, Returns & Refunds

Shipping Policy

At Frame Atlas, each piece is made to order and prepared specifically for your purchase.

Processing time

Orders are typically processed within 2–5 business days before shipping.

Shipping time

Estimated shipping times vary depending on destination, but most orders arrive within:

United States: 5–10 business days
Europe: 5–10 business days
International orders: 7–14 business days

Please note that shipping times are estimates and may vary during peak periods or due to customs and courier delays.

Tracking

Once your order has shipped, tracking details will be provided to your email.

International shipping

Frame Atlas ships internationally. Customers are responsible for any customs duties, taxes, or import charges that may apply in their country.

Incorrect addresses

Please ensure your shipping address is entered correctly at checkout. Frame Atlas is not responsible for orders delayed or lost due to incorrect address details provided by the customer.

Questions

For any shipping-related questions, Contact Us.

Returns & Refund Policy

Because each piece is made to order, returns and exchanges are limited.

Damaged or incorrect orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:

your order number
clear photos of the item and packaging

Once reviewed and approved, we will provide a replacement, refund, or other appropriate resolution.

Change of mind

At this time, Frame Atlas does not accept returns or exchanges for change-of-mind purchases, incorrect size selection, or preference-based reasons.

Please review product details carefully before placing your order.

Lost packages

If your order appears lost in transit, contact us at frameatlas5@gmail.com and we will investigate with the shipping carrier.

Refunds

Refunds are only issued where applicable after review and approval. If a refund is approved, it will be processed to the original payment method within [5 to 10] business days. Shipping fees, customs duties, and taxes are non-refundable unless required by law or where the error was on our side.