Refund policy

Because each piece is made to order, returns and exchanges are limited.

Damaged or incorrect orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:

• your order number
• clear photos of the item and packaging

Once reviewed, a replacement or appropriate resolution will be arranged.

Change of mind

At this time, Frame Atlas does not accept returns or exchanges for change-of-mind purchases, incorrect size selection, or preference-based reasons.

Please review product details carefully before placing your order.

Lost packages

If your order appears lost in transit, contact us and we will investigate with the shipping carrier.

Refunds

Refunds are only issued where applicable after review and approval.

Questions

For returns or order issues, contact:
frameatlas5@fmail.com